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WorkSpace Connect's expert-led conference program will help you create strategies, spaces, and provide best practices that enable collaboration among employees across situations, generations, work styles, and locations.

Tuesday, September 10

8:00 - 9:00 AM | Breakfast & Networking

Business Hall

9:00 - 9:30 AM | Opening Keynote

Joe Park
Chief Digital Architect and VP, Associate Digital Experience, Walmart

Workplace Transformation at Walmart

Join Joe Park, Chief Digital Architect and VP, Associate Digital Experience at Walmart, as he shares Walmart’s vision and strategy for mobility, collaboration, and productivity through digital platforms.

9:30 - 10:00 AM | Keynote

Jon Ingham
People Management & Organization Design Consultant
Author, “The Social Organization

A Strategic Approach to the Connected Workspace

Optimizing the strategic benefits of the way people work requires effective coordination among all relevant activities undertaken by HR, IT, and Corporate Real Estate/Facilities Management, providing an integrated experience, as well as integrated outcomes. This doesn’t require the actual integration of the three functions, but it does depend upon linked responsibilities and some overarching accountabilities. It can also be enabled by an integrated approach to workspace planning, measurement, and analytics, including use of engagement surveys, organization network analysis, and ongoing digital measures.

This keynote will outline:

  • How HR/talent management plus digital and physical workspaces can be used to impact a business through the wellbeing and engagement of its people
  • The way that these areas, together with organization design, can help enable people to do better work, regardless of their engagement
  • Opportunities for using workspace design, organization development interventions, social HR activities, and the role of “social talent” to gain further benefits by enhancing the relationships between the people using the workspace
  • A process for identifying workspace activities that support the required outcomes and for optimizing the connected workspace in attendees’ organizations

10:00 - 11:00 AM | Networking Break

Business Hall

11:15 AM - 12:00 PM | Breakout Sessions

Delivering on Future-Forward Design

Organizational successes depend heavily on aligning the enterprise’s vision, strategy, and goals with its culture and the human experience.

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This involves synchronizing financial, operational, talent, technology and space factors. Designing for the future requires a comprehensive approach that integrates these critical factors and orients the organizational culture around the same drivers, goals and fundamental principles.

 

This presentation will delve into the critical importance of considering a comprehensive ecosystem while designing for the future. It will explore the role of human experience in developing recommendations and the need for thoughtful user engagement in bringing design intent to fruition.

Participant Outcomes

  • Attendees will understand the shared success factors critical to building a comprehensive ecosystem for organizational success
  • Attendees will learn why understanding the impact on human experience is vital to developing their unique design recommendations
  • Attendees will leave prepared to evaluate their organizational culture and changes required to activate the future design

Speaker:
Swapna Sathyan, Executive Director of Strategy and Change Consulting, CannonDesign

Talking the Same Language: How to Align Technology with Employee Needs

Successful organizations are taking a multi-disciplinary approach to transforming their businesses, as strategy, technology and culture combine.

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This combination will bring HR, IT and facilities management closer together; however, these disciplines need to understand which business tools are best suited to their workforce and why.

In this session we introduce a common workspace framework to help you segment your employees so your technology investments align to their needs, and help to remove friction points from their typical working day.

Speaker:
Tim Banting, Principal Analyst, Workspace Services, Ovum

12:00 - 1:00 PM | Lunch & Networking

Business Hall

1:15 - 2:00 PM | Breakout Sessions

Moving Beyond Open Plan

Gone are the days when the workplace was a static environment, where employees arrived at the same spot each day to perform the same routine tasks.

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Today’s workspace solutions need to be varied enough to accommodate a vast set of organizational and individual needs while also being able to adapt to new requirements rapidly.

So, how does a company know which type of workspace solution is right for its employees? Design firms and/or workplace strategists approach the problem by identifying the unique DNA of the company and the specialized groups within it and tailoring the environment to meet everyone’s specific needs. This approach allows organizations to create curated experiences that provide employees with a la carte workplace options including services, location, and support. In this session, you’ll get specific insights about how to create this approach for your enterprise, so that you capture the unique facets and factors that determine the best approach in your case.
 
Participant Outcomes:

 

  • Understand the specific design concepts and workplace options that can be implemented under the broad heading of “open office.”
  • Learn how to determine which concepts and options will work best for specific subsets of your employees.

Speaker:
Rachel Rouse, Principal | Director of Interiors, HOK

Workspaces Reimagined: How Emerging Technologies Are Reshaping the Modern Office

Forget everything you know about workspace design. That was then, but this is now.

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The modern workspace is about more than just square feet, offices, meeting rooms, and headcount. It’s an environment that empowers and motivates your most important resource – your people.  And this is how you attract – and retain – leading-edge talent.

During this hard-hitting session, you’ll learn about audio-visual (AV) and collaboration technologies that drive productivity and foster satisfaction for all your employees – whether they’re working in the office, at home, or on the road.

Discover how to capitalize on technologies like sound masking, speaker tracking, and in-room sensors, and to get the most from artificial intelligence and automation in your workspaces.

This session will help you transform your workspace from a recurring expense into an asset that contributes to your company’s long-term success.

Speaker:
Ira Weinstein, Managing Partner, Recon Research

2:15 - 3:00 PM | Breakout Sessions

Huddle Spaces: The Power of Smaller Meeting Rooms

Everybody seems to be talking about huddle spaces. But what exactly is a huddle space? And how do these differ from the small meeting rooms we’ve had in office settings for decades?

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This session flies high above the hype and sales pitches, providing real-world insight and information from the leading analyst firm focused on huddle rooms, conferencing, and collaboration.

Attendees will gain a better understanding of the huddle room trend and learn how to make huddle rooms work for your company.

Key questions to be answered during this session include:

  • What exactly are huddle rooms – and what makes them so interesting?
  • Should all huddle rooms have the same shape, size, look, and feel?
  • Do huddle rooms need custom furniture, millwork, or facilities work?
  • Do all of them need walls?
  • Do I need AV and conferencing capabilities in all of my huddle rooms?
  • How much should we expect to spend on technology for a typical huddle room?
  • What are the huddle room gotchas, from a facilities/space planning perspective?

Speaker:
Ira Weinstein, Managing Partner, Recon Research

Holistic Approach to Collaboration Excellence: Real-World Examples

When implementing new systems and spaces, enterprises must understand how to create the best possible collaboration experiences for employees.

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Achieving this optimal result requires a holistic approach that takes into account the technology, human capital, and workplace factors. ET Group, a Canadian consultancy, has developed just such a holistic methodology, and will share the details of its approach, and how your enterprise can learn from it.

 

This session will provide a detailed description of two enterprise case studies and will share insights on the application and challenges associated with this new approach.

Participant Outcomes:

  1. Understand a holistic approach to enabling collaboration excellence in organizations based on two client case studies.
  2. Understand the business case to the enterprise for such an approach.

Speakers:
Dirk Propfe, MSLS, President & CEO, ET Group

Michelle N. Moore, MBA, Partner, Strategic Advisory Services, ET Group

Lisa Perrine, Ed.d, Experience Designer, Communications Strategist, CEO, Cibola Systems

 

3:00 - 4:00 PM | Networking Break

Business Hall

4:00 - 5:00 PM | General Session

Enterprise Organizations Tell Their Stories

We’ll close the first day of the WorkSpace Connect conference by hearing from executives with enterprises that are leading the way on workspace transformation. They’ll tell their stories: Why they chose a bold transformation initiative; how they planned and executed the project; how they brought IT/AV, HR, and Facilities/Real Estate (and other groups) together to make the effort succeed. Then they’ll answer your questions. You’ll come away with specific lessons and concrete examples that you can apply to your own efforts in workspace transformation.

Speakers:
Stacy Foster, Facilities and Technology Director, Chemonics International

Additional speakers to be announced

5:00 - 6:30 PM | Reception

Business Hall

Wednesday, September 11

8:00 - 9:00 AM | Breakfast & Networking

Business Hall

9:15 - 10:00 AM | Breakout Sessions

Embracing the Future of Data-Led Workspace Design

When it comes to designing collaborative workspaces, leveraging data is key to understanding organizational and individual needs.

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Advancements in technology, through apps, sensor data, and more, have led to the ability to collect more information than ever on workplace environments. Melissa Marsh, a workplace design strategist, will speak about the intersection of technology and space, sharing ways to use data to transform workplaces into environments that support an optimal workplace experience.

Participant Outcomes:

  • Understand how to leverage contemporary sources of data, such as social media and sensors, for research-informed design
  • Learn about a wide variety of emerging technologies that are making buildings "aware" of their occupants and responsive to their needs
  • Discover different ways this broad range of new technologies can be combined to accomplish organizational goals

Speaker:
Melissa Marsh, Founder and Executive Director, PLASTARC

Workplace Design: Tunable Ecosystems

What we do for work and how that work gets done is fundamentally changing.

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In response, many organizations are scrambling for solutions or guidance. This is reflected in the many office environments that have left behind traditional offices and workstations in favor of open plans and phone booths, outfitted with features meant to boost interaction and engagement. Yet, because of a vacuum in guidance and knowledge, many of today’s businesses are merely chasing the latest trends and getting poor results.

We’ll explore how bringing together human-centered design principles, technology, and new ways of planning can build meaningful connections between people, work, and purpose.

Participant Outcomes:

  • Understand human-centered design principles
  • Gain specific insights on planning for change within the workplace

Speaker:
Drew Carter, Currents Studio Director, Hendy

10:00 - 11:00 AM | Networking Break

Business Hall

11:15 AM - 12:00 PM | Breakout Sessions

The Insider’s Guide to Meeting Room Design

The battle rages on. Real-estate and facilities need to stay on budget and on schedule. Planners need to use space as efficiently as possible Designers need a look-and-feel that supports your brand and persona.

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But what of the audio-visual (AV) and collaboration/IT folks? All too often, they show up at the end of the discussion – as uninvited disruptors trying to shoehorn technology into a pre-existing space.

And who pays the price? The poor end users who just want to meet, ideate, communicate, and collaborate. They don’t care about the details. They just want to make a difference and get things done – simply and easily.

So how do we break this cycle of failure? We do it by creating meeting spaces that are “collaboration friendly” by design, and by making the right planning decisions up-front, involving the right people across departments, to avoid downstream usability and experience compromises.

During this session, you’ll learn what you need to consider when designing (or transforming) your company’s meeting rooms, as shared by industry experts with decades of experience in the field.

Topics to be covered include:

  • The types and quantity of rooms your users need to succeed
  • Best practices for room shape, size, layout, and seating
  • The pitfalls of poor room acoustics, lighting, or color schemes
  • The power and peril of meeting rooms without walls
  • Next-generation design tactics (cable management, control and automation, AI, etc.)
  • Ways technology can be integrated into workspace furnishings
  • Workflows and technologies that empower workers

Speaker:
Ira Weinstein, Managing Partner, Recon Research

Productive Global Collaboration: Five Success Factors

How can you build productive teams when members are global, separated by time, distance, language and culture?

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Recent studies show that mutual respect and contributions are crucial to team collaboration, so the most productive team meetings create a safe psychological space where members are comfortable sharing their emotions, and they feel that their personal contributions are valued. However, that safe space can be challenging to create in a purely virtual environment.

 

This session explores five elements of successful global collaboration. Also, we explore supporting technology practices including weaving in different modes of communication (real time and asynchronous).

Participants Will Learn About:

  • Using a hands-on format to explore the concept of a psychologically safe space.
  • Practicing applying the evaluation method to your own real-world collaboration challenges.

Speakers:
Dirk Propfe, MSLS, President & CEO, ET Group

Michelle N. Moore, MBA, Partner, Strategic Advisory Services, ET Group

Lisa Perrine, Ed.d, Experience Designer, Communications Strategist, CEO, Cibola Systems

12:00 - 1:00 PM | Lunch & Networking

Business Hall

1:15 - 2:00 PM | Breakout Sessions

Wellness in the Modern Workplace

The sustainability movement has led to a new awareness of how to design buildings to be more environmentally sustainable. But what are we doing for occupants?

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How is their wellbeing? The inability to disconnect is causing a dramatic increase in workers’ stress levels; the World Health Organization (WHO) projects that “techno-stress” will be one of the biggest health issues in the coming decade. To help people function at higher levels and free refreshed, we must design our workspaces will wellness in mind. We must also create environments that help all people -- including those with neuro-sensitivities and special needs -- feel at home in their workspaces and achieve success.
 
Participant Outcomes:

 

  • Understand the issues and factors that are impacting mindfulness, health, and wellbeing today.
  • Focus on human factors, what is negatively impacting our performance and ability to focus, and how we can improve employee engagement for all people, including those with neuro-sensitivities and special needs.
  • Review the environmental practices, guidelines, and options used to encourage movement and improve wellbeing in the workplace.
  • Discuss strategies that will lead to improving mindfulness in the workplace to increase concentration, focus, engagement, and productivity.

Speaker:
Rachel Rouse, Principal | Director of Interiors, HOK

The Path to your Digital Workplace Strategy

Creating and fulfilling a Digital Workplace Strategy requires unprecedented collaboration from departments that have traditionally existed as independent “swim lanes”—HR, Facilities/Real Estate, and IT/AV

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This collaboration must be directly tied to outcomes that mutually benefit workers and the business. The first step in challenging the traditional silo’d decision-making is to provide evidence to leadership and peers across business groups that collaboration and joint-outcomes are table-stakes in the modern workplace. By connecting the current workplace shortcomings directly to friction is an irrefutable approach to garnering the necessary support required to challenge the legacy lens. And the goal is simple: Creating access for employees. Access to data, access to people, access to learning, access to mobility and access to community.
 
Participant Outcomes:
  • Tips on using today’s friction as evidence for the need to create a better future
  • Examples of how to hack the existing culture to get buy-in from lines of business leaders
  • A reframed approach to the entire workplace journey

Speaker:
Tom Bradbury, Founder, WorkplaceUX

2:00 - 3:00 PM | Networking Break

Business Hall

3:00 - 3:30 PM | Closing Keynote

3:30 - 5:00 PM | Reception

Business Hall

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